We ask that pets are kept indoors or otherwise secured on service days. We try our best to guarantee your pets safety while servicing your pool but we cannot be responsible for pets that escape during our service call. If the pool area is guarded by a dog and nobody is available for assistance we will not be able to service your pool. We appreciate your understanding and cooperation regarding this matter.
POOL OWNER RESPONSIBILITIES
During summer months we need your filter pump to run at least 8-hours a day for chemicals to circulate properly. All the chemicals in the world don't help stagnant water stay clear. Please make sure we always have a clear path to your pool and pool equipment. Also, please add our company to your list of approved vendors (for gated communities only). If we alert you to a problem with your pool, we'll try to impart its degree of severity and importance. For situations that cause erratic water quality (leaks, pump issues, filter, etc.) we request that pool owners deal with the issue in an expedient manner. We're only as good as your pool system allows us to be. We are not responsible for malfunctioning Automatic Water Levelers or Automatic Fills. It is the Homeowners responsibility to maintain a proper water level in thePool/SPA at all times. OUR SERVICES DO NOT INCLUDE THE RESPONSIBILITY OF THE WATER LEVEL IN THE POOL.
Cancellation policy: The Parties agree that this Agreement is a monthly service agreement that continues from month to month until terminated. The Agreement may be terminated by either Party. However, the Parties further agree that Customer shall give CQP thirty (30) days advance written notice of Customer’s termination of this Pool Service Agreement. Such written notice may be delivered in person, by email, or at the offices of CQP.